Last Updated: November 3, 2025
This page outlines how we ship, how long orders take, and how returns work.
1. Shipping Information
1.1 Processing Time
Most orders are processed within:
2–4 business days for regular items
3–7 business days for custom-printed items
Handcrafted and bespoke pieces may take slightly longer. Processing times do not include shipping time.
1.2 Shipping Times
Standard delivery times:
USA: 3–8 business days
Canada: 5–12 business days
International: 7–21 business days
Delays caused by carriers, customs, or weather are beyond our control, but we will assist where possible.
1.3 Tracking
All orders include tracking.
You will receive a tracking number automatically once your order ships.
1.4 Lost or Stolen Packages
If a package is marked as delivered but cannot be found:
Check with neighbors
Verify address
Contact the carrier
If still unresolved, contact us and we’ll help investigate.
2. Returns
2.1 Return Window
We accept returns within 14 days of delivery for eligible items.
2.2 Return Conditions
Items must be:
Unused
In original packaging
Not custom-printed
2.3 Damaged or Incorrect Items
If your order arrives damaged, incorrect, or defective, we will send a replacement or issue a refund at no cost to you.
2.4 Non-Returnable Items
Personalized/custom products
Digital products
Clearance/final sale items
3. Return Process
Email: info@stosssettlement.com
Provide:
Order number
Description of issue
Photos
We’ll send return instructions and a shipping label if applicable.